Raise a request for Exchange/Return
How to check order id? >> Click here
Things to remember:
- Must attach real images of the product you got so that our team can help you better and faster.
- After submitting this form, check your mails regularly. Our team will reply you there for all updates.
- If you can explain your issue in details then our team can help you much better.
- Don’t submit this form twice.
- Due to Covid-19 pandemic only genuine requests will be approved.
We will reply you within our working hours i.e. Mon-Sat from 12pm to 8pm
Use the Bot present on the bottom right corner to raise your Return/ Exchange request.
STEPS TO FOLLOW:
- We suggest you to Login into your Bofrike account before creating your Return/Exchange request (By doing this your all conversations will be saved here and you don’t have to check your mails for our replies. Just visit our website & login then open this bot to see our replies to your Return/ Exchange request or go with the mails part). This is how you can find your password> Click here
- Now Click on the Green Bot icon present on the bottom right corner.
- Select Contact Us Directly Button.
- Fill the form there by selecting some options and send. Then select Talk To Human option and your complaint will be raised successfully with a Ticket id for reference.
- Now our team will reply within 2-4 working hours. Sunday is a Holiday so there will be no reply to any request.
- You can check all our replies to your complaint under recent conversations of this bot Or you can check your All mail Inbox or Spam regularly.
Bofrike endeavors to provide the best quality and service to ensure complete satisfaction. However, if the customer chooses to return the product, Bofrike accepts returns under the following conditions
• Refund/Return policy is not applicable on certain products. Read product description for details before purchase.
• Returns are not accepted on deeply discounted & Premium collection products (Because it’s specially printed for you).
• Products other than apparel category will be refunded only in case of damage or artwork completely different from ordered one.
• There will be a 5% error from visual experience of the product to the actual product due to technicalities like lighting in LCD and CMYK print schemas
• Products claiming refund must be returned in same form as it is received. Broken/used/tampered products are not accepted back.
• Customers can return/ exchange their order within 7 days of the order delivery.
• All returns must be in unused condition with packaging intact
• Refund of Reverse shipping and COD charges is not applicable .
• If you got wrong or defected product then it can be exchanged with the correct product.
• If you want to exchange your product with different size or color and product is under 500gm then we charge Rs. 100 extra for that and if product weight is between 500-1000gm then we charge Rs.150. So please choose the correct size and color of your product.
• To Self-ship your returns, You are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it via speed post to the address below:
BOFRIKE OFFICE ADDRESS:
ROOM NO.1, FIRST FLOOR
VENUS HOUSE, JIWAN NAGAR, FOCAL POINT,
* Should write the Order id,Registered Mobile number and Email details on a paper and keep it in the parcel.
• In case of prepaid order the refund will be done into card/bank account used for the transaction. This will take 5-7 days.
• In case of cash on delivery orders the refunds will happen instantly in to Bofrike wallet.
What are the rules for Courier charges refund?
1. For all self-shipped returns, we will provide you a cashback of Rs.50 for shipments weighing upto 500 grams.
2. For every next 500 gram slab, an additional Rs.25 will be added to the refund amount.
3. For example, a single t-shirt piece weighs around 250 grams which if returned would give you a cashback of Rs.50 in your account.
4. If you happen to return 3 t-shirts, your return shipment weighs 750 grams and would give you a cashback of Rs.100.
5. Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.
6. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
7. Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
8. If the courier cost is lesser than Rs.100, you will still be receiving a cashback of Rs.100.
How long the refund procedure takes?
1. The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your Bofrike wallet as store credits.
If you want to exchange or return your product fill the above form within 5 days of delivery. All the return requests raised after that will not be entertained.
For any further queries you can contact us at firstname.lastname@example.org.